We hope that you are satisfied with your 33Edge.com purchase. However, in the event that you need to return your unworn items you can request a return within 30 days of your purchase by emailing firstname.lastname@example.org. Once we have received your request and your return is accepted, you will receive an email confirming your request that will also include a pre-paid return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
PLEASE NOTE OUR RETURN POLICY:
- You must make your return within 30 days of the delivery date.
- We will not accept merchandise that has been worn, altered, or washed.
- Merchandise must have all tags attached.
- Final Sale items cannot be returned or exchanged.
- Shipping charges are not refundable.
- Upon receipt of returned goods, 33 Edge reserves the right to deny a refund if the merchandise does not meet return policy requirements.
- Please note that while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
REFUND PROCESSING TIME
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Returns are processed within 7-10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.
We do not offer exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item at 33edge.com.
If you have any questions please send us a message at: email@example.com.